14 Day Refund for online purchase from date on receipt/ 7 Day Refund for an in store purchase from date on receipt / 30 Day Exchange Policy

• Full-priced, non-sale, non-promotional footwear, and handbags can be fully refunded within the above terms of purchase with the original Kingsmead sales invoice.
• Your first exchanges/refund is not applicable to delivery costs.
• Merchandise must be returned in new condition with original packaging for the refund or exchange to be valid.
• No exchanges/refunds on sale items, accessories, or shoe care products.
• Full customer details are required for all refunds and exchanges.
• No refunds for purchases made using a Kingsmead gift card. The value of the returned merchandise will be loaded onto another Kingsmead gift card.
• Refunds on purchases made using Payflex and MobiCred cannot be processed in-store. These refunds can only be processed through our online store.
• Submit or request a return here.