- Applies only to goods purchased within 6 months with the original Kingsmead sales invoice as proof of purchase.
- Defects will be assessed considering fair wear and tear and correct product usage.
- Customers have the option for a refund, repair, or replacement as per CPA ACT guidelines.
- Certain brands may require products to be sent for assessment, and feedback can take up to 15 working days.
- Incorrect fitting is not considered as defective merchandise, and the customer is responsible for fitting at the time of purchase.
- The warranty does not cover the lights on kids’ shoes after 30 days. However, if the lights cease to function within 30 days of purchase, customers may request an exchange.
- Additionally, please be aware that embellishments, chains, jewels, and lights on products are not guaranteed, and it is imperative to handle and maintain them with care.